Best for quick troubleshooting and sending a screenshot from desktop or mobile.
Open WhatsApp chat →Human support · no support account
Contact tgvideodownloader
Need help with installation, Telegram Web A/K, single downloads, or free batch downloads? Message us through your preferred channel.
Telegram
Contact the team from the same Telegram account you already use.
Message @tgdesk_theshy →Help us diagnose it quickly
What to include in your message
You never need to send your Telegram password, login code, private channel link, or session information.
- ✓The Telegram Web address you are using: /a/ or /k/
- ✓Whether the problem affects a video, photo, single download, or batch download
- ✓A screenshot of the visible error message, with private chat details hidden
- ✓Your extension version from the bottom of the Popup
Try the common fixes first
The download button is usually one refresh away
Reload Telegram Web after installation, open the media once, and confirm that you are using the A or K web version.
Open the complete guide →